REBOOST.COM UK LTD (DoktorABC) – Terms and Conditions
Last updated on: 01.05.2026
This page (together with our Privacy and Cookies Policy and Acceptable Use Policy) provides you with information about us and the legal terms and conditions ("Terms") on which we make available products ("Products") and services ("Services"), from our website, www.doktorabc.com, ("our site") to you.
Our Website facilitates your access to an online clinical assessment for the purpose of issuing private prescriptions and supplying medication ("Prescribed Medicines") to you.
Please read these Terms carefully and make sure that you understand them. These Terms tell you who we are, how we will provide Products and/or Services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you have any questions about these Terms or you think that there is a mistake in these Terms, please contact us to discuss.
By purchasing Products (including Prescribed Medicines) and/or Services on our Website, you acknowledge that you have read, understood and agree to comply with these Terms. We also recommend that you save a copy of these Terms for your records.
1. Information About Us
1.1 We are REBOOST.COM UK LIMITED, a company registered in England with company number 17051536 having registered office at 219 Labs Atrium Stables Market, Chalk Farm Road, London, United Kingdom, NW1 8AH ("Reboost", "Company", "we" or "us"). Our VAT number is pending registration. We are responsible for operating our site.
1.2 When you place an order through our Website, you are contracting with Reboost for the purchase of access to our online platform, the facilitation of a clinical consultation, and (where a prescription is issued) the arrangement of dispensing and delivery of Prescribed Medicines.
1.3 Reboost is responsible for taking payment from you, managing your order, and handling cancellations, refunds and customer service enquiries in accordance with these Terms and applicable consumer protection laws.
1.4 Clinical assessment and any decision whether to issue a prescription are carried out by independent clinicians who are registered Independent Pharmacist Prescribers (“Prescriber”) and exercise of their professional judgment. Reboost does not influence, control or guarantee any prescribing decision.
1.5 Where a prescription is issued, prescribed medicines are dispensed and supplied by an independent third-party fulfilment pharmacy ("Pharmacy", currently SignatureRx), which is responsible for dispensing, labelling and supplying medicines in accordance with its professional and regulatory obligations.
1.6 All individuals you may interact with in connection with the Services, including Prescribers and employees of the Pharmacy, are referred to as "Associates".
1.7 Reboost does not itself provide medical or pharmaceutical Services, does not act as a clinic or a pharmacy, and does not prescribe, dispense or supply medicines.
1.8 Reboost does not currently hold registration with the Care Quality Commission or the General Pharmaceutical Council. Our service model is designed so that regulated clinical and pharmacy activities are carried out by appropriately registered Prescribers and a GPhC-registered pharmacy. If our service model changes, we will update these Terms accordingly.
2. Contacting Us
2.1 The easiest way to contact us is by email at support@doktorabc.com. You can also contact us by telephone on 0330 057 9804 Monday to Friday 08:00 to 17:00. Please include your Order number or account details to help us to identify you.
2.2 Where these Terms refer to communications being made in writing, this includes communications made by us or any Associate via onscreen messages, notifications or other information provided through the Website, or by email using the email address you have provided to us. This does not apply to the service of documents in legal proceedings.
2.3 Accuracy of Information
You must ensure that all information you provide when using our Website or when engaging with us or our Associates is accurate, complete and not misleading. The information you provide is used to support clinical assessment and decision-making. Providing false, inaccurate or misleading information may affect an Associate's ability to assess whether treatment is safe or appropriate and may result in the refusal, suspension or withdrawal of Services or Products. Providing false, inaccurate or misleading information constitutes a breach of these Terms.
3. Our Contract With You
3.1 In order to access our Services and/or Products via our website, you will need to register for an account on our website.
3.2 Accounts
To create an account, you must provide your name, email address, other registration information, and select a password. Please keep your account up to date so that we can best serve you.
3.3 If you create an account you agree that you are solely responsible for:
(a) the accuracy of the account information;
(b) all costs and expenses you may incur in relation to your use of our goods and Services; and
(c) keeping your account information confidential.
3.4 You must keep your account details (which may include a user identification code and password) confidential and must not share them with any third party. You are responsible for all activity carried out using your account, including any orders placed through it. You must not use another person’s account, and you must not create more than one account or register an account on behalf of another person, group or entity without proper authorisation. If you know or suspect that your account details have been compromised, you must notify us promptly at support@doktorabc.com.
3.5 You agree that any electronic communication made to you by us is sufficient to satisfy any legal requirement that such communication be made to you in writing.
3.6 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms.
3.7 Your age and ability to contract
You may only place an order for Products and/or Services if you are at least eighteen (18) years old, have legal capacity to enter into a binding contract with us, are not prohibited from doing so under applicable law, and are resident in the UK.
3.8 Consultations
(a) All access to and use of the Website is for the purpose of receiving the Service and, where appropriate, receive certain Products. The Services consist of facilitating a clinical consultation with Prescriber, and requires the completion of an online questionnaire (a "Questionnaire").
(b) When you visit our Website, you must follow the relevant prompts to complete the applicable Questionnaire. Once completed, you may select your preferred treatment and dosage for consideration by the Prescriber. Payment will be taken at this stage, and you will be required to upload identification documents (see below) and complete photo verification. In some cases, and where available, you may also be invited (but are not required) to provide your GP details, subject to your explicit consent.
(c) The information you provide as part of the Questionnaire will be reviewed by the Prescriber. The Prescriber will assess whether the requested treatment is suitable and medically appropriate, taking into account patient safety. Any decision to prescribe, refuse, amend or decline to supply a Product is made solely by the Prescriber in the exercise of their professional judgment, and the Prescriber may reject an order where it is not clinically appropriate or in the interests of patient safety.
(d) Where a prescription is issued, the prescribed Product will be supplied to you by the Pharmacy. We do not prescribe, dispense or supply Prescribed Medicines.
3.10 ID Verification
If you wish to make a purchase for a Service (Consultation) or Product (Prescribed Medicine), then we will request identification documentation from you to be uploaded to our Website and we may also automatically verify your identity using one of our verification partners below, before you are supplied with the relevant Products. We will need to share your full name, date of birth and full postal address with our third party verification partners Jumio. Please note that we may request further information by email (such as additional ID documentation) if we are unable to verify your identity in this manner and should you fail to pass the ID verification process, we will not be required to supply you with the Products and/or Services. For more information about how your personal data will be processed for ID verification purposes, please see our Privacy and Cookies Policy.
3.11 Processing your order
3.11.1 When you place an order through the Website, you allow us to take payment for the Products and/or Services you have selected. We may authorise payment when you place your order, but we will only take the final payment if a Prescriber issues a prescription and the Pharmacy is able to supply the order.
3.11.2 Your contract with us is formed once we accept your order and send you an order confirmation.
3.11.3 If the Prescriber determines that a prescription is not clinically appropriate, or we are unable to fulfil your order, your order will be cancelled and you will not be charged, or (if payment has already been taken) you will receive a full refund.
3.12 If we cannot accept your order
3.12.1 If we are unable to accept your order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resource which we could not reasonably plan for, because the selected treatment or Product is not suitable for you and for the issue of a prescription to you and/or because it may not be clinically appropriate to supply the Product you have ordered, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline.
3.13 Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.14 We only sell to the UK
Our Website is intended for accessing the Services within the UK. Where Products are prescribed, our Pharmacy is only able to deliver to addresses within the UK.
Our Website may be accessed from outside of the United Kingdom. However, our Website must not be used under any circumstances where the law of any other jurisdiction would govern the use of our Website.
Accessing our Website from territories where its contents are illegal or unlawful is prohibited under these Terms. We accept no responsibility whatsoever and however incurred for any event arising from your use of our Website from locations outside the United Kingdom.
3.15 Emergencies
You must not use our Website or Services for emergencies. In emergencies, you should consult your local doctor or the emergency department of your nearest hospital.
4. Our Products
Product packaging may vary and may differ from that shown in images on our Website. Images and descriptions are for illustrative purposes only. Packaging, labelling, patient information leaflets and branding may be changed from time to time in accordance with manufacturer updates, the Pharmacy, or regulatory requirements.
In the interest of discretion, the contents of the package may not be identifiable from the external packaging.
5. Prescribing Services
5.1 Any clinical assessment carried out through the Website is performed solely by an independent Prescriber (who may act in their individual capacity or through their professional practice entity).
5.1.1. The Prescriber is solely responsible for:
(a) reviewing the information you provide,
(b) determining whether a prescription is clinically appropriate, and
(d) deciding whether to issue, refuse, amend or withdraw a prescription.
5.1.2. Reboost does not provide clinical advice, make prescribing decisions, or accept clinical responsibility for any assessment or treatment.
6. Your Right to Make Changes
If you wish to make a change to the Product you have ordered please contact us at support@doktorabc.com. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
7. Our Right to Make Changes
7.1 We may make changes to the Products and/or Services offered on the Website from time to time, including where required to reflect changes in applicable laws, regulatory requirements, clinical guidance, safety information or manufacturer updates.
7.2 Any such changes will not affect Products or Services already ordered by you unless the change is required for legal or regulatory reasons or to address safety or clinical concerns, in which case we will inform you and your rights under these Terms will not be affected.
8. Your Rights to End the Contract
8.1 The statutory "cooling off" right set out in clause 8.2(a) does not apply to your purchase of Prescription Medicines, other medicines supplied by a healthcare professional as part of a health service, consumable products, perishable products, bespoke or personalised products, or any products that are sealed for health protection or hygiene reasons.
8.2 "Cooling off" period
(a) Subject to the exceptions set out in clause 8.1 above, you have a legal right to change your mind during the "cooling off period". The cooling off period is 14 days from the date of delivery of your one time purchase or the first delivery of your subscription (as applicable) ("Cooling-off Period").
(b) If you change your mind in accordance with clause 8.2(a):
(i) you must inform us, in writing, of your decision to cancel your contract before the end of the Cooling-off Period. Such notice shall be considered given on the date you notify us by email at support@doktorabc.com, on our Website by contacting our support team, or by using the model cancellation form below ("Cooling-off Cancellation Notice"). To help us process your cancellation and return, please quote your order number
(ii) To: Office 219 Labs Atrium Stables Market, Chalk Farm Road, London, United Kingdom, NW1 8AH
E-Mail: support@doktorabc.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the Services.
Effective Date:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date:
(iii) if you have already received your order, you can return products to us at your own cost within 14 days of Cooling-off Cancellation Notice to the following address: Signature Healthcare Services Limited (SignatureRX Pharmacy) of Unit 9 Concord Business Centre, Concord Road, London, W3 0TJ, United Kingdom. All returned products must be new, unused and sealed in their original packaging;
(iv) we will provide a full refund (including standard delivery charges), as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession. We will issue your refund to the same payment method you used when you placed your order.
8.3 Your other rights to cancel
8.4 You may be able to end a contract for a reason set out at (a) to (c) below. Where you decide to end the contract, the contract will end immediately and we will refund you in full for any Products which have not been despatched prior to us notifying you of any of the occurrences below. The reasons:
(a) we have told you about an upcoming change to the Product (please refer to clause 7);
(b) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed; and
(c) there is a risk that supply of the Products may be significantly delayed because of events outside our control.
8.5 Where you are entitled to cancel an order under these Terms or applicable law, any cancellation request, refund or reimbursement will be handled by Reboost.
8.6 Where prescribed medicines have already been dispensed, your right to cancel may be limited for reasons of health and safety. This does not affect your statutory rights in respect of Products that are faulty or not as described.
9. Our Rights to End the Contract
9.1 We may suspend or end the contract where:
(a) you notify us that you wish to cancel your order;
(b) you materially breach these Terms;
(c) we reasonably believe there has been fraud, misuse or abuse of the Website or the Services;
(d) we are unable to verify your identity or other information required to provide the Products and/or Services;
(e) you behave in a threatening, abusive or inappropriate manner towards our staff or any Associates;
(f) you fail, within a reasonable time of us requesting it, to provide information necessary for us to process your order, take payment, or arrange delivery, or you fail to notify us of a change of address;
(g) you do not, within a reasonable time, permit delivery of the Products; or
(h) we are required to do so in order to comply with applicable law, regulatory requirements, or professional obligations of a Prescriber or Pharmacy.
9.2 Where reasonably practicable, we will notify you in advance using the contact details you have provided, and will explain the reason for any suspension or termination.
10. If there is a Problem with the Products or Services
10.1 How to tell us about problems
If you have any questions, concerns or complaints about the Products or Services, please contact us at support@doktorabc.com. We will aim to acknowledge and respond to your enquiry within a reasonable time.
Making a complaint will not affect your statutory rights.
10. 2 Summary of your legal rights
We are under a legal duty to supply Products that are in conformity with this contract and with applicable consumer protection laws. Nothing in these Terms affects your statutory rights as a consumer under applicable law.
11. Delivery of Products
11.1 Where a Product has been prescribed, it will be delivered directly to an address of your choosing by the Pharmacy. We will inform you, on behalf of the Pharmacy, of any applicable delivery costs at the time you place your Order, together with an estimated delivery date and, where available, a delivery time window.
11.2 You will need to be at home to receive delivery of the Product due to the nature of the Product.
11.3 Prescribed Medicines are charged per item prescribed at the price stated on the Website at the time the Product is dispensed by the Pharmacy.
11.4 Delivery will be deemed to take place when the Product is delivered to the address you have provided, or when a delivery attempt is made in accordance with the Pharmacy’s delivery procedures (for example, where no one is available to accept delivery).
11.5 If no one is available at the delivery address to accept the Product, the Pharmacy courier may return it to the Pharmacy, or arrange for redelivery, in accordance with applicable law. You may be required to rearrange delivery directly with the Pharmacy or its delivery partner, and additional charges may apply where permitted.
11.6 Title to any Product passes to you, and risk in the Product passes to you, on delivery in accordance with clause 11.3, when the Product is dispensed and supplied to you by, or on behalf of, the Pharmacy, in accordance with applicable law.
11.7 We are not responsible for delays in delivery that are outside our reasonable control or the reasonable control of the Pharmacy, including delays caused by courier issues, adverse weather, access issues at the delivery address, or incorrect or incomplete delivery information provided by you. This does not affect your statutory rights.
11.8 Further information about delivery arrangements, including delivery methods, missed deliveries and redelivery options, is available on our Website at your account page on our Website, which also sets out the Pharmacy’s delivery terms.
12. Price of Products and Services
12.1 The prices of the Products and Services will be as quoted on our Website at the time you submit your Order. We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto our Website.
12.1.1. The total price payable by you will be shown clearly before you place your order and will include:
(a) the fee for facilitating the clinical consultation and platform Services;
(b) the price of any prescribed medicine (where applicable); and
(c) any applicable delivery or handling fees.
12.1.2. Any margin retained by Reboost for providing its platform and administrative Services is included within the total price shown to you before checkout. We do not apply additional undisclosed charges after checkout.
12.2 What happens if we get the price wrong
It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
12.3 The price of a Product or Service includes VAT (where applicable) at the applicable current rate chargeable in the UK.
12.4 The price of a Product includes delivery charges, which shall be as stated on our Website before you place your Order.
13. Making Payment
13.1 Payment for all Products, Services and delivery charges must be made at the time of placing your Order.
13.2 Payment will be processed following the order confirmation and prior to despatch by the Pharmacy.
13.3 Payment for Products or Services can be made by Visa, Mastercard, American Express, PayPal, Revolut or Klarna, as listed on our website.
13.4 You are responsible for providing valid debit or credit card details each time you place an Order. We reserve the right to not provide Products or Services to you if your payment details have expired or are invalid. In such cases, we will attempt to contact you to enable you to provide updated information.
13.5 To ensure that your debit or credit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency, which may keep a record of that information. This is done only to confirm your identity. A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with current and applicable data protection legislation.
14. Our Responsibility for Loss or Damage Suffered by You
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
14.2 Nothing in these Terms limits Reboost’s responsibilities to you under applicable consumer protection laws, while clinical responsibility for assessment and prescribing remains solely with the Prescriber.
14.3 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents, subcontractors or Associates), for fraud or fraudulent misrepresentation, or for breach of your statutory consumer rights.
14.4 We provide the Website and facilitate the Services and Products for domestic and private use only. We are not liable for any business losses, including loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity, nor for any indirect or consequential loss.
14.5 Subject to the above, our total liability to you arising under or in connection with these Terms, the Website, the Services or any Product shall not exceed the amount paid by you in respect of the relevant Service or Product.
14.6 Our Website and Services are not designed or suitable for medical emergencies or acute conditions requiring urgent, in-person assessment or treatment.
14.7 Except to the extent prohibited by law, we disclaim all warranties, express or implied.
14.8 Prescribed Medicines are supplied on the basis of information you provide through Consultations. We are not liable for loss or damage arising from inaccurate or incomplete information provided by you, from your failure to inform other healthcare professionals about Products or Services obtained through the Website, or from your failure to follow medical advice. Information provided through the Website does not replace advice from your own doctor or other healthcare professionals.
15. Your Obligations
By accepting these Terms, you agree that:
(a) all information you provide to us and to our Associates will be a fair and accurate reflection and will not omit anything of material importance;
(b) should you become aware that any information relating to your medical records, tests or prescriptions is inaccurate or incomplete, you shall bring it to our attention promptly;
(c) all Products are for personal use only and you have no right to resell, re-supply or otherwise distribute them.
(d) Where offered as part of the Services, you may choose to provide your GP details so that we facilitate for the Prescriber to access your NHS Summary Care Record or contact your GP for the purposes of clinical verification and patient safety. We will request your explicit consent in due course. You are not required to give such consent, but refusal may mean the Prescriber is unable to provide Services or issue a prescription;
(e) you will ensure that you comply wherever possible with all instructions, advice and treatment provided to you by any Associate;
(f) if, through your use of our Website, you have any doubts, or concerns relating to any information, advice or instructions, which have been provided to you or failed to be received by you via the Services, or relating to your health, or any conditions, you will seek further independent medical opinion as soon as is reasonably practicable from an alternative healthcare professional and/or shall utilise the emergency Services as applicable;
(g) you will comply with any instructions (including but limited to route, timing and dosage) given to you by an Associate in relation to any Prescribed Medicine;
(h) you will report any side effects of any Prescribed Medicine as soon as reasonably possible by emailing support@doktorabc.com;
(i) you will not register or attempt to register on behalf of any other person for access to our Website nor will you provide information in response to an online clinical assessment or represent yourself to be any other person; and
(j) you will not register or attempt to register with our Website more than once.
16. How we may use your Personal Information
16.1 How we will use your personal information
We will use the personal information you provide to us:
(a) to supply the Products and Services to you;
(b) to process your payment for the Products and Services; and
(c) in accordance with our Privacy and Cookies Policy.
17. Other Important Terms
17.1 Each clause of these Terms operates separately. If any court or relevant authority decides that any clause or sub-clause is unlawful or unenforceable, the remaining clauses and sub-clauses will remain in full force and effect.
17.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
17.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.5 These Terms are governed by the laws of England and Wales. By accepting these Terms, you irrevocably agree that the courts of England will have exclusive jurisdiction.