How do I find the treatment and medication I require?
Can I use the medication to treat a different condition than it is offered for?
Can I consult the doctor without placing an order?
Do you work with licensed doctors?
How are doctors and pharmacies being controlled?
Can I be sure, service and delivery are confidential?
Which payment methods does DoktorABC accept?
Do I need to pay extra for the prescription and/or delivery?
What will appear on my bank / credit card statement?
I don't have a credit card, can I pay by bank transfer?
Can I request a refund from the health insurance?
My payment is declined. What could be the reason?
How do I order treatment?
Do I need a prescription when placing an order?
Do I receive medication or just a prescription?
How long does it take till I get an approval from the doctor?
Do I have to provide a telephone number when placing an order?
Can I order several packages of one medicine at once?
Can I order medication for another person?
Is there a limit to how much I can order?
Can orders be made by phone?
I have an existing prescription, can I use it?
Shipping and Delivery
How much are the shipping cost?
Do I have to receive the package personally from the courier?
What does the delivered package look like?
Do you also deliver to post offices?
How can I track my shipment?
Is it possible to change the delivery address?
Which shipping options do you offer?
How long does it take for the order to be delivered?
Can the billing- and shipping address be different?
What can I do in case my delivery does not arrive?
Cancellation, Exchange, and Return
Can I cancel my order?
Can the doctor reject a prescription and will I get my money back?
Is it possible to return the medication?
How can I set up my user account?
How does the reorder function work?
Where do I find the tracking number for my shipment?
How can I contact a doctor?
I forgot my password, what do I do?
Where can I find the payment instructions for each order?
How can I change the payment method for my order?
How and where can I delete my account?
How do I subscribe to the automatic prescription renewal and medication delivery service?
What payment methods are availble for subscriptions to the renewal service?
When will I be billed for my subscription?
Will I get a discount if I subscribe to this feature?
How do I manage my subscription?
Do I have to update my medical information?
How can I change the delivery address for my subscription?
Can I change the delivery frequency for my subscription?
What are the benefits of subscribing?
What does a subscription include?
How can I cancel this subscription?
If you haven't found the answer to your question, you can contact our customer service. Choose one of these channels: