How do I order treatment?
Click "Start Your Order". This brings you to a treatment-specific questionnaire, which you need to fill out. Be sure to answer truthfully, so that the doctor can make a valid assessment. Your answers are visible only to prescribing GPs, and if there is no impediment, he will issue a prescription directly to the mail-order-pharmacy. You will be informed via e-mail about every step. Alternatively, you can get a prescription only, sent by post which is redeemable at the pharmacy of your choice.
Do I need a prescription when placing an order?
A prescription is not required when using our service, because one of the GPs on our platform will issue a private prescription for you, which is forwarded to the partner pharmacy after approval. Alternatively, you can get a prescription only, sent by post which is redeemable at the pharmacy of your choice.
Can I order several packages of one medicine at once?
You can only order one package for each treatment at the time. All subsequent orders for the same treatment (eg erectile dysfunction) are only possible at certain medically acceptable intervals. Treatments offered on this website are usually available in different pack sizes and for different treatment periods.
Is there a limit to how much I can order?
Yes, depending on the nature and severity of your symptoms, the scope of the treatment is determined individually. A doctor ultimately decides on the amount and dosage.
Can orders be made by phone?
No. The doctor can not issue a prescription without the completed online questionnaire. Only you can access your account and enter the required information. Also, our support staff may under no circumstances place an order in your name in the system.
I have an existing prescription, can I use it?
Unfortunately, we can not accept existing or external prescriptions. To place an order with us, a private prescription must be issued by one the GPs on our platform, based on the information you provide.