How do I manage my subscription?
You can manage your subscription online by logging into your DoktorABC account and then going to "My Subscriptions". This is where you will find all of the relevant details about your subscription, like the next billing date and delivery date. You can edit the frequency of your recurring orders and the delivery address there. You can even update your medical questionnaire by clicking "Edit Subscription". If you prefer, our Customer Services team are available to help you at any time. Please note that any changes will only apply to upcoming recurring orders that have not been billed yet.
How can I change the delivery address for my subscription?
You can change your delivery address in your DoktorABC account. Log into your DoktorABC account, go to “My Subscriptions”, enter any changes you need to make and at the end you will have to confirm these changes by clicking on the “Update Subscription” button. Please note that these changes can only be applied to upcoming recurring orders that haven’t been billed yet.
Can I change the delivery frequency for my subscription?
You can change the order frequency of your delivery by logging into your DoktorABC account. Go to "My Account" first and then to "My Subscriptions", where you can select the option "Edit Subscription". Then enter how often you wish to receive your order under "Delivery Frequency" and save those changes by clicking "Update Subscription". Please note that these changes can only be applied to upcoming recurring orders that haven’t been billed yet.
What are the benefits of subscribing?
Our customers who plan their orders get a discount of 10% on all recurring orders. The prescription will be issued automatically and the treatment will be delivered on schedule. You don't need to place a new order each time! You can change the details of your subscription for things like the order frequency, your delivery address etc.at any time.
What does a subscription include?
The subscription provides an all-inclusive service from DoktorABC (prescription, treatment and free next day delivery). All recurring orders get a 10% discount
How can I cancel this subscription?
It's very simple! Just log into your DoktorABC account and go to the “My Subscriptions” area and cancel the subscription there. Please note that these changes can only be applied to upcoming recurring orders that haven’t been billed yet. If you cancel the service whilst the bill for your next order is already being prepared, you’ll still receive this order but all of your future orders will be cancelled.
