How do I find the treatment and medication I require?
Can I use the medication to treat a different condition than it is offered for?
Can I consult the doctor without placing an order?
Do you work with licensed doctors?
How are doctors and pharmacies being controlled?
Can I be sure, service and delivery are confidential?
Which payment methods does DoktorABC accept?
Do I need to pay extra for the prescription and/or delivery?
What will appear on my bank / credit card statement?
I don't have a credit card, can I pay by bank transfer?
Can I request a refund from the health insurance?
My payment is declined. What could be the reason?
How do I order treatment?
Do I need a prescription when placing an order?
Do I receive medication or just a prescription?
How long does it take till I get an approval from the doctor?
Do I have to provide a telephone number when placing an order?
Can I order several packages of one medicine at once?
Can I order medication for another person?
Is there a limit to how much I can order?
Can orders be made by phone?
I have an existing prescription, can I use it?
Shipping and Delivery
How much are the shipping cost?
Do I have to receive the package personally from the courier?
What does the delivered package look like?
Do you also deliver to post offices?
How can I track my shipment?
How can I change my delivery address?
Which shipping options do you offer?
How long does it take for the order to be delivered?
Can the billing- and shipping address be different?
What can I do in case my delivery does not arrive?
Cancellation, Exchange, and Return
How can I cancel my order?
Can the doctor reject a prescription and will I get my money back?
Is it possible to return the medication?
How can I set up my user account?
How does the reorder function work?
Where do I find the tracking number for my shipment?
How can I contact a doctor?
I forgot my password, what do I do?
Where can I find the payment instructions for each order?
How can I change the payment method for my order?
How and where can I deactivate my account?
We will be launching an improved subscription service very soon.
How do I subscribe to the automatic prescription renewal and medication delivery service?
What payment methods are availble for subscriptions to the renewal service?
When will I be billed for my subscription?
Will I get a discount if I subscribe to this feature?
How do I manage my subscription?
Do I have to update my medical information?
How can I change the delivery address for my subscription?
Can I change the delivery frequency for my subscription?
What are the benefits of subscribing?
What does a subscription include?
How can I cancel this subscription?
If you haven't found the answer to your question, you can contact our customer service. Choose one of these channels: